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Privacy Policy

Effective Date: 25/02/2026
Last Updated: 25/02/2026

True to Life Competitions ("we", "our", "us") operates the website truetolifecompetitions.co.uk. We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

1. Who We Are

True to Life Competitions
Website: https://truetolifecompetitions.co.uk
Email: [Insert contact email]
Company Number: [Insert if registered]
Registered Address: [Insert address]

We are the “data controller” for the purposes of UK data protection law.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us

  • Full name

  • Email address

  • Postal address

  • Telephone number

  • Date of birth

  • Payment details (processed securely via third-party providers)

  • Account login details

  • Competition entries

b) Information Collected Automatically

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent

  • Cookies and tracking data

c) Information from Third Parties

  • Payment confirmation from payment providers

  • Marketing analytics providers

3. How We Use Your Information

We use your data to:

  • Process competition entries

  • Verify eligibility (including age verification)

  • Process payments

  • Contact winners

  • Provide customer support

  • Send marketing communications (if you opt-in)

  • Improve website performance

  • Prevent fraud and abuse

  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to process competition entries

  • Legal obligation – to comply with gambling, tax, and regulatory laws

  • Legitimate interests – to improve services and prevent fraud

  • Consent – for marketing communications and cookies

You may withdraw consent at any time.

5. Marketing Communications

If you opt-in, we may send promotional emails about competitions, offers, or updates.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us at [Insert email address]

6. Payment Processing

We do not store full card details. Payments are processed securely by trusted third-party providers such as:

  • Stripe

  • PayPal

  • [Insert any other provider used]

These providers process payments in accordance with PCI-DSS security standards.

7. Sharing Your Information

We may share your data with:

  • Payment processors

  • Email marketing platforms

  • Website hosting providers

  • Regulatory authorities if required by law

  • Fraud prevention agencies

We do not sell your personal data.

8. Data Retention

We retain personal data only as long as necessary for:

  • Fulfilling competition obligations

  • Legal and accounting requirements

  • Resolving disputes

Typically, we retain competition and transaction data for 6 years for tax and legal compliance.

9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

To exercise your rights, contact: [Insert contact email]

10. Cookies

We use cookies to:

  • Enable essential website functionality

  • Analyse website traffic

  • Improve user experience

  • Deliver marketing content (if applicable)

You can manage cookie preferences through your browser settings.

For full details, see our separate Cookie Policy.

11. Data Security

We implement appropriate technical and organisational security measures including:

  • SSL encryption

  • Secure hosting

  • Restricted access controls

  • Payment tokenisation

However, no internet transmission is 100% secure.

12. Age Restrictions

Our competitions are only open to individuals aged 18 years or over.
We may request proof of age before awarding prizes.

13. International Transfers

If any data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • Adequacy regulations

  • Standard Contractual Clauses

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: [Insert email]
Address: [Insert registered address]

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